TeleHealth Visits at Princeton Eye & Ear During the COVID – 19 Crisis.
During this stressful time, normal problems that we as Otolaryngologist – Head and Neck Surgeons can sometimes take a back seat to the current stress of the COVID – 19 Pandemic. Patients then end up using online services that are staffed by non-specialist physicians or allied providers. Worse, patients then end up going to Urgent Care which usually ends up with a referral to our office. But these problems can be troublesome, uncomfortable, sometimes painful and dangerous. That’s why we want to make ourselves available to you!
We have set up a completely virtual, HIPAA compliant platform through which we have been communicating with our patients. We have already tested this within our group and with a small group of patients and it has worked fantastically. While we can’t examine as thoroughly as we normally do, we can usually get enough information to get your treatment started. As a specialist, we know which questions need to be asked to get to the bottom of your problem.
However, if through our video conferencing virtual interaction we feel like an in-office exam is necessary, we can help set up for you a quick in-office exam, with us. This quick visit can be done in conjunction with the information obtained during your telehealth visit.
Our Platform – Visuwell (https://visuwell.io)
To provide this service you will need the following:
YOU DON’T NEED TO DOWNLOAD AN APP OR SOFTWARE!
- Email address
- Phone Number
- Bright light or flashlight
- One of the following:
- Computer / laptop / tablet with a camera
- Smartphone with a camera
- If using a smartphone or computer is not a clear option for you, we can set up a phone call and do the best we can without the video component.
You will receive a link via email or text message.
Clicking on this link will bring you to your virtual appointment session. No App will need to be downloaded. Your internet browser will suffice. Please accept the use of your camera and microphone for the video chat.
You should be prepared with a list of your medications and pharmacy phone number
We are scheduling Virtual Telehealth Appointments Monday – Friday 9-5.
If you are a patient and want to schedule a VIRTUAL appointment, please call our office at (609) 403-8840. We will walk you through what needs to be done for the visit. It’s quite simple.
We bill your insurance using the coding system that the Insurers have instructed us to use.
For our TeleHealth appointments, we recommend that you be ready with your selected device approximately 10 minutes prior to the scheduled visit.
You will receive a link to join TeleHealth Video Chat via text or email.
- Compatible Platforms:
- Windows XP 32-bit and 64-bit
- Windows 7 32-bit and 64-bit
- Windows 8 32-bit and 64-bit
- Windows 10 32-bit and 64-bit
- Mac OS SX 10.6 and later
- iOS Update 13 or later
- Chrome (recommended)
- Firefox (recommended)
- IE 8, IE 9, IE 10, IE 11
- Samsung: Galaxy s7 and up
- Google: Pixel 3+
- Apple: iPhone 7+ and up
- OnepPlus 3T and up
Important Billing and Regulatory Information
In this time of crisis, most Insurers have issued a statement embracing Telehealth for their patients and providers. However, it is important that you check with your insurance provider. You may incur texting and data charges per your phone service carrier. We are also here to help you navigate this uncharted territory. Ask us how we can help!